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Washingborough Family Practice

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. 

Coronavirus (COVID-19): what you need to do

Stay at home

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

You can spread the virus even if you don’t have symptoms.

Full guidance on staying at home and away from others

Stay at home. Protect the NHS. Save lives.

IMPORTANT UPDATES FROM THE SURGERY:

  • BRANSTON BRANCH SURGERY IS NOW CLOSED UNTIL FURTHER NOTICE
  • WE ARE NO LONGER BOOKING ANY FACE TO FACE APPOINTMENTS
  • IF YOU REQUIRE AN APPOINTMENT, PLEASE RING AND YOU WILL BE MADE A TELPEHONE CONSULTATION APPOINTMENT FOR THAT DAY - NO PRE-BOOKABLE APPOINTMENTS ARE AVAILABLE
  • REPEAT PRESCRIPTION REQUESTS ARE ONLY BEING DEALT WITH OVER THE TELEPHONE OR ON-LINE - PAPER PRESCRIPTION REQUESTS WILL NOT BE ACCEPTED AT THE SURGERY
  • IF YOU HAVE A HIGH TEMP OR DEVELOP A NEW CONTINUOUS COUGH YOU NEED TO SELF ISOLATE FOR 7 DAYS IF YOU LIVE ALONE, IF YOU LIVE WITH OTHERS, THE WHOLE HOUSEHOLD NEEDS TO GO INTO ISOLATION FOR 14 DAYS, DO NOT GO TO THE GP, PHARMACY OR HOSPITAL, DO NOT RING 111 UNLESS YOU BECOME INCREASINGLY UNWELL OR CANNOT MANAGE YOUR SYMPTOMS AT HOME.

CORONAVIRUS

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying home, including how long to isolate for.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Advice in other parts of the UK

For region specific information and advice in:

CORONAVIRUS LATEST GUIDANCE

16.03.2020

COVID-19 UPDATE: Everyone in the UK should avoid non-essential travel and non-essential contact with others. Pregnant women, over 70's and people with certain health conditions should consider this advice particularly important. If one person in your household develops symptoms everyone living there must stay at home for 14 days. If you have a cough or fever, you MUST self-isolate for 14 days. DO NOT go to the GP, pharmacy or hospital. If you have a booked appointment and are in any of the categories mentioned, please consider cancelling your appointment or asking for a telephone consultation. Thank you for your assistance.

 

 

Electronic Prescriptions

From 04.03.2020 EPS Phase 4 will be enabled at Washingborough Family Practice. This will be used for all eligible prescriptions. This means that prescriptions will be processed electronically and will make the process safer and more secure.
When you get a prescription, it will be sent electronically to your chosen pharmacy. You can collect your medication without having to hand in a paper prescription.
We are asking patients to let us know which pharmacy they would like to nominate for us to send their prescriptions to.
Repeat prescriptions will still be ordered in the same way.

FACEBOOK

We now have a practice Facebook page, please like and share:

 https://www.facebook.com/WashingboroughFP

ON-LINE SERVICES

Did you know that you can book and cancel GP appointments on line? You can also order repeat medication and view your records.  To apply, please fill in the form below and bring it to the surgery along with some identification:

On-Line Application

EXTENDED ACCESS

Washingborough Family Practice is pleased to be able to offer our patients access to routine appointments at evenings and weekends.

The new service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.

The appointments will also be available on bank holidays and across the Easter, Christmas and New Year periods

Extended hours appointments are for pre-bookable non-urgent appointments. Examples of these include chronic illness, asthma checks and medicines reviews

The service is being delivered by a federation of GP practices in the area. If a patient wishes to attend an extended hours appointment, they may need to travel to another local GP practice and may not necessarily see their own GP.

In our locality, appointments are available between 6.30pm and 8pm Monday to Friday, and 9am to 10am on Saturdays and Sundays. There are also a number of additional appointments being made available during core hours (8.00am to 6.30pm Monday to Friday)

To arrange an appointment or for more information on when and where appointments are available, speak to the practice receptionist or member of the practice team or call the practice on 01522 303600.

Thank you.

SOUTH LINCOLN HEALTHCARE GP FEDERATION

Introducing the new website for South Lincoln Healthcare GP Federation:

GDPR - General Data Protection Regulation 

The GDPR is a regulation that will come into force from 25th May 2018. Its intention is to strengthen data protection for individuals across the European Union. The GDPR strengthens the controls that organisations (data controllers) are required to have in place over the processing of personal data, including pseudonymised data.

To find out more about how we use your information, please see the links below (these can also be found displayed within the Surgery):

How we use your information

Privacy Notice

RECORD SHARING

Please fill in the form below and return to the surgery to let us know your record sharing preferences:

Record Sharing Form

CQC REPORT

The Practice was inspected by CQC on 21st July 2016 and the report has now been published on the CQC Website.  You can view the full report by clicking on the link below.

WFP CQC Report

ZERO TOLERANCE POLICY

Washingborough Family Practice operates a Zero Tolerance Policy.  Please see the Policy Document below for full information.

Zero Tolerance Policy

PRIVACY NOTICE

WFP Privacy Notice

To find out how the NHS handle your prescription information, please click on the link below:

https://www.nhsbsa.nhs.uk/nhs-prescription-services-privacy-notice

REPEAT PRESCRIPTIONS

If you require a repeat prescription , you can order in any of the following ways:

  • By bringing your repeat slip into the Surgery and either leaving it in the designated box or handing it to a member of the Reception Team.
  • By placing your order on-line (you will need to be registered to use this service - please see reception staff to sign up if you are not already registered)
  • By phone - call 01522 303600 between 11am & 5pm and choose Option 3 - a member of staff will be available to take your repeat prescription order.
  • Pharmacy Info Poster

SELF CARE INFORMATION

 http://www.lincolnshirewestccg.nhs.uk/your-health-local-services/self-care-pharmacies-and-gps/self-care/

**CARERS**

Washingborough Family Practice has been awarded the "You care - We care Lincolnshire Carers Quality Award.  We are always looking to identify as many Carers as possible.  If you, or someone you know is a Carer, please contact the Practice or fill in the Referral form below.

Carers Info

ID & Referral Form

Carers Online Forum:

Carers Online Forum Info

Information for vulnerable patients

Please see the information leaflets below helping vulnerable patients to register with a GP.

People who are homeless

Asylum Seekers & Refugees

Gypsy / Travellers

DNA's

**In Feb 2020 we had 50 missed appointments - this resulted in 11 hours of wasted appointments - please help us to reduce this by letting us know if you cannot attend for your booked appointment**

In 2019 a total of 974 appointments were missed, resulting in 201 hours of wasted GP / Nurse time.

On Line / Additional Services

The Practice offers a number of On-Line services which may be of interest to Patients:

  • Systm On Line - Patients can book and cancel GP appointments, order repeat medication, view their Summary Care Record and as from 01.04.2016 patients can view their medical records on-line (detailed coded records only)
  • Systm On Line for Under 14's - Parents can now book appointments for their child on line and order repeat medication

To apply for the above services, please speak to our Reception Team who will be more than happy to help.  We just need a form completing and need to see some ID for the person applying.

On Line Application Form

On Line Application form for Patients under 14 years old

Other available services include:

  • Text Message reminders - We can send you a text to comfirm a booking of an appointment and also to remind you that you have an appointment booked (you will receive a text message the day before your appointment) - to apply, simply pop in and fill a form in.  SMS consent form
  • Electronic Prescription Service - We are now able to send precsriptions electronically to your chosen Pharmacy - to enable us to do this for you, we just need to know which is your preferred Pharmacy.

Named Accountable GP For All Patients

NHS England has requested that all patients registered at Washingborough Family Practice have a named GP allocated to them.

The named GP will have overall responsibility for your care whilst at the Practice. However this does NOT mean you can only see this GP, you are able to see other GP's at the Practice who will be able to deal with your case.

In the case of Patients registered at the Practice we have decided your named GP will be the same as your Registered GP.

If you wish to be informed of who your named GP is please contact the Reception staff on 01522 303600.

 PATIENT PARTICIPATION GROUP

Washingborough Family Practice is pleased to inform all Patients that we now have a Patient Participation Group. 

The group currently has only 4 members, so we are very keen to recruit new members.  We meet once every month, so if you have a spare hour or two once every month, and are keen to become a part of our PPG then please ask a staff member for more details.

The PPG will work with the Practice to offer the Patients' perspective on the services that we provide.

If you wish to contact the Chairman of our PPG, you can do so by e-amailing him at:

neil.kenworthy@talktalk.net

If you prefer, you can write to him.  Please address your letter to:

Washingborough Family Practice, School Lane, Washingborough, Lincoln, LN4 1BN.

Please note that the PPG is not a forum for complaints.

Date of next meeting: 17.01.2020 at 12:30pm

VIRTUAL P.P.G

FANCY BEING PART OF OUR PATIENT PARTICIPATION GROUP BUT DON’T HAVE THE TIME

TO ATTEND THE MEETINGS?

WELL, WHY NOT SIGN UP TO BE A MEMBER OF OUR VIRTUAL GROUP? WE WOULD SEND YOU

THE MINUTES FROM OUR MEETINGS, DETAILS OF ANY EVENTS, SURVEYS & RESULTS ETC.

YOU COULD HAVE YOUR SAY FROM THE COMFORT OF YOUR OWN HOME.

IF YOU ARE INTERESTED PLEASE LEAVE YOUR CONTACT DETAILS AND E-MAIL

ADDRESS AT RECEPTION.

 

WASHINGBOROUGH FAMILY PRACTICE

PPG USED BOOK CLUB

 

OUR P.P.G HAVE SET UP A BOOK CLUB TO RAISE MONEY FOR VARIOUS CHARITIES. THE BOOKCASE IS LOCATED IN THE WAITING ROOM. SUGGESTED DONATION PER BOOK IS 50p. IF YOU HAVE ANY BOOKS THAT YOU NO LONGER REQUIRE, PLEASE FEEL FREE TO BRING THEM IN AND LEAVE THEM WITH RECEPTION STAFF.

 

THE CHARITIES THAT WE WILL DONATE TO INCLUDE:

 

ST BARNABAS

MACMILLAN

CANCER RESEARCH

HEART FOUNDATION

NSPCC

ALZHEIMERS SOCIETY

MULTIPLE SCLEROSIS SOCIETY

PARKINSONS DISEASE SOCIETY

AGE UK

SAVE THE CHILDREN

LYMPHOMA CHARITY

NATIONAL AUTISTIC SOCIETY

 

Access

There is good access for the disabled to all of our consultation rooms.

Health & Wellbeing Directory

This Pack provides information and contact details of a wide and varied range of activities and support groups available to the residents of the villages and surrounding areas

Health & Wellbeing Directory

Risk Profiling

The practice is taking part in a new NHS service, called Risk Profiling,  that helps your GP to spot whether you need more help to manage your health.

Please see the attached poster for full information.  If you do not want you information used for this service then please fill in one of our opt out forms and return it to the practice.

Risk Profiling Poster

Risk Profiling Opt Out Form

 COMMENTS & COMPLAINTS

Please see the attached file below for information on the Practices' Comments & Complaints policy / procedure.

Comments and Complaints

If you wish to speak to the Practice Manager about a complaint or to provide feedback, please contact 01522 303600 and ask for Michelle Griffiths.

Patients can also contact PALS - 01522 707071, and Health Watch on 01205 820892 to discuss any complaints or service issues.

FRIENDS & FAMILY TEST RESULTS

Friends & Family Results 2016

Friends & Family Results 2017

Friends & Family Results 2018

 
(Site updated 02/04/2020)
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